Questions

I work out of Milan/Atwood, Tennessee, and cover a 100-mile radius for on-site work — Jackson, Trenton, Humboldt, Dyersburg, Union City, Martin, Paris, Huntingdon and the towns between them. There is a town checker on the home page that tells you the travel fee for your area. Remote support and shipped fabrication work are available anywhere in the US.

No storefront. I come to you for on-site work, and for printing or fabrication you send me the details and I ship the finished part.

I do. J7 Creations is one person — Thomas Ipock. You deal with me from the first message to the finished job, and nothing gets handed to a subcontractor.

Roles at Tesla, SWITCH, Lutron Electronics and Geek Squad, covering high-voltage electrical systems, enterprise data center networks, hardware and software support, and custom manufacturing.

Monday to Friday 9 AM to 6 PM, and Saturday 10 AM to 4 PM, Central. Outside those hours, text me and I'll get back to you first thing.

Usually 2 to 4 hours during business hours, and always within one business day.

No. Remote quotes are free, and the first hour on site is free — I come out, look at the job, take measurements and give you a written estimate, with no obligation to book.

If it is straightforward and I don't have to take anything apart, the diagnostic is free. If it needs an in-depth strip-down, it depends on the job, and I'll tell you what it costs before I start. If I do that deeper diagnostic and you then decide not to go ahead — because the parts cost more than the machine is worth, say — I may charge a service fee for the time spent. You will know that up front, never afterwards.

No. Cameras, access points, racks, cable, filament — all quoted at actual retail cost, and I show you the receipts. You approve the full quote before any work begins.

Cash, Venmo or Cash App. I don't take checks. Jobs over $300 take a 50% deposit up front, which covers materials.

Remote support is $25 an hour with a 30-minute minimum. On-site work is $45 to $85 an hour depending on complexity. 3D printing starts around $10 for a small part. Every service page has a calculator that gives you a real figure before you ever speak to me.

Tell me the number. I would rather propose something that fits than quote you a system you did not want to buy.

WiFi trouble and slow speeds, device configuration, software and setup help, network troubleshooting, printer and email problems. Most issues are resolved in 30 to 60 minutes. If it turns out to need hands on the hardware, I'll say so rather than run the clock.

Because the original was built down to a price. A molded part has to come out of a tool, in the cheapest material that survives the factory, multiplied by a million units. Yours is made once, so none of that applies - I can add a fillet where it kept cracking, a rib where it flexed, or run it in nylon instead. If it failed for a reason, that reason can usually be designed out. Not always: sometimes the answer is that plastic was the wrong material to begin with, and I'll say so.

Some, yes, though it isn't a main service. I take on repairs where a repair is actually worth doing — and if the parts cost more than the machine is worth, I'll tell you that rather than charge you to find out. Anything past that, I'll point you somewhere better.

Usually a screenshare tool that I walk you through, and it comes off afterwards. Some things can be fixed over the phone with no software at all.

Remote support is nationwide and carries no travel fee. Only on-site work is limited by distance.

If it fails within 30 days of an install, I come back and fix it at no charge. On printed parts: if it doesn't fit or doesn't work, I make it right.

That's the point. Every system I build is documented, explainable and under your control — no cloud lock-in, no subscriptions, no dependencies you can't see. If I vanished tomorrow you would still own something maintainable.

Yes. A good part of the job is inheriting somebody else's wiring and making it behave.

Standard scheduling depends on the week. Rush turnaround is available at +50% for 48 hours and +100% for 24 hours, when I have the capacity.

Functional prototypes, custom mounts, enclosures, replacement parts for things nobody manufactures any more, signage and laser engraving. If it broke and there is nowhere left to buy one, that's the work I like most.

Yes. Send a photo, a sketch, or the broken part itself along with a description. Design time is $75 an hour, and I'll tell you roughly how long it should take before starting.

PLA, PETG, ABS, ASA, TPU, PC, nylon, and carbon or glass fiber blends. The fabrication page lists what each one is good for, including heat resistance and outdoor durability.

Standard turnaround is 5 to 10 business days. 48-hour and 24-hour rush are available when I have capacity.

Yes, anywhere in the US. Shipping is extra, and the estimator on the 3D printing page works it out from the size and weight of the part and where it is going. Within 60 miles of Milan I can hand-deliver it for a fee instead. There is no pickup.